Политика конфиденциальности

Последнее обновление: 6 июля 2026 года

This Privacy Policy describes how SensualSoulX (“we,” “our,” or “us”) collects, uses, and protects your personal information when you visit or make a purchase from sensualsoulx.com (the “Site”). By using our Site, you agree to the terms of this Privacy Policy.

1. Who We Are

Business Name: SensualSoulX
Веб-сайт: https://sensualsoulx.com
Адрес: № 19, корпус 3, улица Сипин-Юнь, город Тиньлинь, район Цзиньшань, Шанхай, Китай
Contact Email: contact@info.com

For any privacy-related questions or requests, please contact us using the information above.

2. Age Requirement

Our Site sells adult products and is intended solely for individuals aged 18 years or older. We do not knowingly collect, use, or disclose personal information from anyone under the age of 18. If we become aware that we have inadvertently collected personal data from a minor under 18, we will promptly delete that information from our records.

3. Information We Collect

We collect the following categories of personal information:

A. Information You Provide Directly:

• Account Information: When you create an account, we collect your name, email address, and password.
• Order Information: When you place an order, we collect your full name, billing address, shipping address, email address, phone number, and order details.
• Payment Information: Payment card details are processed securely by our payment partners (PayPal) and are not stored on our servers.
• Contact Form Submissions: When you submit a contact form, we collect your first name, last name, email address, and any message content you provide.

B. Information Collected Automatically:

• Device & Browser Data: IP address, browser type, operating system, device type, and screen resolution.
• Usage Data: Pages viewed, time spent on pages, clicks, scrolls, and navigation patterns.
• Cookies & Tracking Technologies: See Section 6 for details.
• Order & Cart Data: Products viewed, items added to cart, and purchase history.

4. How We Use Your Information

We use your personal information for the following purposes:

• Order Processing: To process, fulfill, and ship your orders; to send order confirmations, shipping notifications, and delivery updates.
• Customer Support: To respond to your inquiries, handle returns and refunds, and provide technical support.
• Account Management: To create and maintain your user account, including order history and wishlist features.
• Marketing Communications: With your consent, to send promotional emails about new products, special offers, and other updates. You may opt out at any time.
• Site Improvement: To analyze site usage, improve our products and user experience, and optimize website performance.
• Legal Compliance: To comply with applicable laws, regulations, legal processes, or enforceable governmental requests.
• Fraud Prevention: To detect, prevent, and address fraudulent transactions, unauthorized access, and other illegal activities.

5. How We Share Your Information

We share your personal information only as necessary with the following categories of service providers:

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. All service providers are contractually obligated to protect your data and use it only for the services they provide to us.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience. The types of cookies we use include:

• Essential Cookies: Required for the Site to function ??including shopping cart, checkout, login, and age verification.
• Functional Cookies: Remember your preferences (e.g., language, currency) to improve your experience.
• Analytics Cookies: Google Analytics and Facebook Pixel collect anonymized data about how you interact with our Site.
• Marketing Cookies: Track your browsing behavior to show relevant advertisements on other platforms.

You can control cookies through your browser settings. Disabling certain cookies may affect the functionality of our Site, including the ability to complete purchases.

Third-Party Services That Set Cookies on Our Site:

• Google Analytics & Google Site Kit: Google Privacy Policy
• Facebook / Meta Pixel: Meta Privacy Policy
• PayPal: PayPal Privacy Policy
• Tawk.to: Tawk.to Privacy Policy

7. Data Retention

We retain your personal information only as long as necessary:

• Account Data: Retained for the lifetime of your account. You may request deletion at any time.
• Order Records: Retained for a minimum of 7 years to comply with tax and accounting requirements.
• Contact Form Submissions: Retained for up to 2 years for customer service purposes.
• Analytics Data: Anonymized data may be retained indefinitely for trend analysis.
• Marketing Consent: Retained until you withdraw consent or unsubscribe.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

For All Users:

• Access: You may request a copy of the personal data we hold about you.
• Correction: You may request that we correct any inaccurate or incomplete data.
• Deletion: You may request that we delete your personal data (subject to legal retention requirements).
• Account Control: You can view and update your account information at any time by logging into your account.
• Marketing Opt-Out: You can unsubscribe from marketing emails by clicking the “unsubscribe” link in any email or contacting us directly.

For California Residents (CCPA):

If you are a California resident, the California Consumer Privacy Act (CCPA) grants you additional rights:

• Right to Know: You may request disclosure of the categories and specific pieces of personal information we have collected about you in the last 12 months.
• Right to Delete: You may request deletion of personal information we have collected from you.
• Right to Opt-Out of Sale: We do not sell personal information. However, you may still submit an opt-out request.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights.

To exercise your CCPA rights, please contact us at our email address. We will verify your identity before processing your request. You may also designate an authorized agent to make a request on your behalf.

9. International Data Transfers

Our Site is operated from China, and our primary customer base is in the United States. By using our Site, you acknowledge that your personal information may be transferred to and processed on servers located outside of your country of residence. We take appropriate safeguards to ensure that your data remains protected in accordance with this Privacy Policy.

10. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your browser and our servers.
• Secure payment processing handled by PCI-DSS compliant payment providers (PayPal).
• Regular security updates and monitoring of our website infrastructure.
• Access controls limiting employee access to personal data on a need-to-know basis.

However, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security of your data.

11. Third-Party Links

Our Site may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. We encourage you to review the privacy policies of any third-party sites you visit.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will update the “Last Updated” date at the top of this page. We encourage you to review this policy periodically. Material changes will be communicated via a notice on our Site or by email where appropriate.

13. Свяжитесь с нами

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:

• Электронная почта: contact@info.com
• Адрес: № 19, корпус 3, улица Сипин-Юнь, город Тиньлинь, район Цзиньшань, Шанхай, Китай
• Веб-сайт: https://sensualsoulx.com/contact-us/

This Privacy Policy is effective as of July 6, 2026 and supersedes all prior versions.